FAQ
For Multi-location delivery, how do I create a CSV file for the list of addresses?
In order for our cart to calculate the delivery fees for Multi-location delivery orders, you must upload a CSV file with a list of the address and recipients. 1. If you have Microsoft Excel, you can follow the format below and export the file as a ...
I did not receive an order confirmation. Did my order get through?
On rare occasions there may be a problem with the system so that your confirmation e-mail doesn’t come through. Please also make sure to check your spam folder. Usually, the order has still gone through and it is just a problem with the e-mail ...
What is the refund policy for orders made online?
If an order is cancelled by the caterer or CaterSpot, we will refund the full order amount back to you, using your same payment method. If an order is cancelled by the customer before the cancellation deadline, we will refund the full order amount as ...
What if the food’s late or there’s something wrong with our meal?
We hold high standards for our catering partners, with emphasis placed on food quality and timeliness. If an order is late or incorrect, we’ll do all we can to make it right.
Can we change our order?
We understand plans change. In the case you need to adjust your order, contact our support team by email. Our catering partners need advance notice to prepare additional menu items, so try to make these changes as soon as possible.
Do I have to pay extra when ordering through CaterSpot?
No. You will pay the same price as when ordering at the caterer directly. There will be no extra charge for ordering through CaterSpot.
How does CaterSpot work?
It's easy to place an order on CaterSpot. Simply browse our catering partners, view their menu and pick your order, and checkout online. You can pay online or by invoice if you have a Corporate Account with us. Once we receive your order, we pass on ...
What is CaterSpot?
CaterSpot is an online catering delivery site that helps you find and order online from Singapore and Hong Kong's best catering options. We work with the top caterers and restaurants with catering menus to offer a variety of convenient options to ...
Can I cancel my order?
Yes, you can cancel your order as long as the order is still within the cancelation period. This can vary depending on the caterer/restaurant.
Is my order confirmed?
You can track the status of your orders by logging into your account on the CaterSpot website. Once an order is confirmed, the status should be displayed as "Accepted". You should also receive an email notification once your order is confirmed by the ...