Order
What’s the difference between ordering from Caterspot and directly from the caterer?
The distinction between ordering through CaterSpot and ordering directly from a caterer lies in the extensive range of choices we offer. When you order frequently, you can view all your orders in a single location. Additionally, we provide ...
Can I order from more than 1 merchant?
Yes, you can order from multiple caterers or restaurants. However, please note that each order must be placed and processed individually. This means that delivery fees will apply to each submitted order as they are processed and delivered separately.
Can I add special instructions or requests?
You have the option to include extra instructions and requests for your order, or you can provide them in the "special instruction" field during checkout. Please be aware that any requests will be subjected to the discretion of the caterer/CaterSpot.
Can I schedule my orders in advance?
You can place an order as far in advance as you like, but we do not recommend placing an advanced order beyond 1 month. Menu items and prices may change during that time frame. Any adjustments to pricing should be made before the delivery date.
How to add or change my address?
Folow these steps to manage your delivery address: 1. Sign in to your CaterSpot account on our website. 2. Visit your profile and click on "My Account" section. 3. In this section, you will find the 'Delivery Address' area, where you can add or ...
I did not receive an order confirmation. Did my order get through?
On rare occasions, the delivery of the confirmation e-mail may take longer than usual. Please also check your spam folder. However, to be sure, it is best to contact us at support@caterspot.com. We will check your order and confirm that everything ...
Can I cancel my order?
Yes, you can cancel your order as long as you are within the designated cancellation period. Please follow these steps to cancel your order: 1. Log in to your account on the CaterSpot website. 2. Access your profile and select "My Orders." 3. Find ...
Can we change our order?
You can change your order before the caterer's final notice period. Please follow these steps to make the changes: 1. Sign in to your account on the CaterSpot website. 2. Access your profile and click on "My Orders." 3. Locate the specific order that ...
Is my order confirmed?
You can track the status of your orders by logging into your account on the CaterSpot website. Once an order is confirmed, the status should be displayed as "Accepted". You should also receive an email notification once your order is confirmed by the ...
Getting Started
Browsing Caterers 1. Click on the "Start An Order" or the "Order Online" button on the main page of the CaterSpot website. This will bring up our list of available caterer/restaurants. 2. From the Caterer page, it is recommended that you enter the ...
Reorder your past meals in a click
To repeat an order, simply: 1. Go to your Account > Order 2. Find the order 3. Click Reorder 4. All the items from your past order will be added to a new cart ready for you to check out