I did not receive an order confirmation. Did my order get through?
On rare occasions there may be a problem with the system so that your confirmation e-mail doesn’t come through. Please also make sure to check your spam folder. Usually, the order has still gone through and it is just a problem with the e-mail ...
Can we change our order?
We understand plans change. In the case you need to adjust your order, contact our support team by email. Our catering partners need advance notice to prepare additional menu items, so try to make these changes as soon as possible.
How does CaterSpot work?
It's easy to place an order on CaterSpot. Simply browse our catering partners, view their menu and pick your order, and checkout online. You can pay online or by invoice if you have a Corporate Account with us. Once we receive your order, we pass on ...
Enhanced safety measures for COVID-19
In light of the COVID-19 outbreak, many customers have been asking us to verify the safety measures caterers are taking to keep the food and guests safe. To help make it easier for everyone to order catering options that meet their office safety ...
What is the refund policy for orders made online?
If an order is cancelled by the caterer or CaterSpot, we will refund the full order amount back to you, using your same payment method. If an order is cancelled by the customer before the cancellation deadline, we will refund the full order amount as ...