I did not receive an order confirmation. Did my order get through?

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• Is my order confirmed?

  You can track the status of your orders by logging into your account on the CaterSpot website. Once an order is confirmed, the status should be displayed as "Accepted". You should also receive an email notification once your order is confirmed by the ...

• Can I cancel my order?

  Yes, you can cancel your order as long as the order is still within the cancelation period. This can vary depending on the caterer/restaurant.

• Can we change our order?

  We understand plans change. In the case you need to adjust your order, contact our support team by email. Our catering partners need advance notice to prepare additional menu items, so try to make these changes as soon as possible.

• What is the refund policy for orders made online?

  If an order is cancelled by the caterer or CaterSpot, we will refund the full order amount back to you, using your same payment method. If an order is cancelled by the customer before the cancellation deadline, we will refund the full order amount as ...

• How does CaterSpot work?

  It's easy to place an order on CaterSpot. Simply browse our catering partners, view their menu and pick your order, and checkout online. You can pay online or by invoice if you have a Corporate Account with us. Once we receive your order, we pass on ...